Account management supervision

ACCOUNT MANAGEMENT & SUPERVISION

Daily Management

Once you contract your security needs with PEAK, you will find that constant management and supervision keeps our standards high. Our entire operations team will understand the style and quality of service to be performed at Alta Hospital systems LLC. Communications and phone numbers of everyone, from the President of PEAK to the supervisors assigned to Alta Hospital systems LLC will be provided to maintain open lines for immediate contact for any reason.

During our transition meetings PEAK will set up open lines of communication providing the personal and business phone numbers of all PEAK management personnel and descriptions of each person’s function to assist you in your security needs and requests. We will work jointly with the Alta Hospital systems LLC liaison(s) to define and develop the following:

Assist and develop with Alta Hospital systems LLC the refinements of the written instructions (post orders and procedures) for the security officers
Determine both on the job training and classroom training of the security officers at PEAK office for basic and advanced training programs
Assign Project Manager, define Post Commanders responsibilities and supervisory visitation frequencies
Set up emergency communications call list procedures
E-mail communications and reports transmission

After Hours Management

PEAK has a 24 hour control center in Glendale. For immediate response after hours PEAK has set up a supervisory system that equips our supervisors and management personnel with "Mobile Computerized Dispatch System". This system works in conjunction with our innovative Security Personnel Profile system. Our supervisors will have an on-board computer including: copies of post orders and procedures; call list of cross trained security officers; and Alta Hospital systems LLC emergency call list to respond to any emergency.

Over time we have found that a quick response to an accident or an incident, such as a broken water pipe or a report of a thief, can make all the difference to minimize problems. In every situation our goal is to identify and solve minor problems or call- offs before they become major incidents.